With our Omnichannel Field Force Support, you are able to offer your customers a competent and courteous service, while your field service teams receive reliable and service-oriented support when working for medical personnel through all desired channels.
Whether it involves the coordination of appointments, the mediation of enquiries, content management or proactive communication: Our carefully trained team of experts responds individually and empathically to the needs and concerns of your customers, it provides competent information and quickly and reliably passes on enquiries and concerns to the departments or functions you have defined. Every field service representative receives a report at the desired frequency, as well as the immediate notification as to whether a continuation of contact in person is desired. We endeavour to facilitate excellent contact between your company, your field service team and your customers.
Our Omnichannel Field Force Support offers a particularly customer-centric service by networking the various channels. Through regular analyses, we can further develop the various communication channels and continuously optimise the processes involved.
Would you like more information about our Field Force Support? Please feel free to arrange a non-binding meeting for more information.
- Service times in line with the needs of your customers and field service teams
- Intensive and regular training for employees
- Regular reports and evaluations
- Continuous project optimisation and process improvement
- Implementation of accompanying measures such as mailings, newsletters, campaigns etc.
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