When responding to complex medical questions and ensuring patient understanding, there is a need for competent partners who can communicate empathically and in an easy-to-understand way. Our medical-scientific team of experts provides patients and relatives with qualified and targeted information on a wide range of medical issues.
Our interdisciplinary team from fields such as medicine, biology and psychology prepares your information in such a way that makes it understandable to a wide audience. Whether as the initial point of contact (first line) or as a staff member of a second line medical department, our specialist staff remain available to your customers with advice and assistance and offer professional support for all health-related questions.
Why not benefit from our expertise and create a qualified, empathetic point of contact for your customers.
We would be happy to advise you and put together an individual service package tailored to your needs.
- Deployable as a first or second line
- Callback service
- Standardised conversation documentation
- Regular team training
- Support for the development of a patient-centric wording