Medical documentation
Various communication projects with patients, relatives or medical professionals require the careful medical documentation of all reports regarding potential adverse…
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Social media listening
- Current insights about your target group
- Optimisation of the communication strategy
- Targeted and professional preparation
Social media listening offers the advantage of being able to align your future measures with the real needs of your target group. To this end, we offer the systematic development of the social media activities of your desired cohort at the highest level. We monitor and track the relevant digital channels for you and, on this basis, develop target-oriented proposals to answer the needs of the target group.
We use professional sentiment analysis to glean patient insights. These effective analyses enable you to ascertain and tap into the mood of your target groups. Praise, criticism and the “pain points” of your patients will be recorded, expertly documented and analysed by us for you. With the help of this detailed knowledge, you are able to strategically optimise your range of products and services.
We would be happy to advise you on the additional advantages to be had with our social media listening. Feel free to get in touch!
A selection from our range of services
- Market and image analyses
- Professional and complex analyses, e.g. sentiment analysis
- Intensive consulting aimed at product and service improvement
- Development of targeted strategies and measures
- Professional evaluation and preparation of the data
And the matching products from us
Customer service consulting
To inspire customers, expectations must be met and, ideally, exceeded. As part of our Customer Service Consulting, we analyse your…
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Omnichannel mystery testing
Customers are the toughest critics of any company. Our mystery tests provide you with direct insight into how the customer…
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Patient surveys and interviews
For larger investments or when working with sensitive issues, valid information is the basis for a rational and sustainable decision.
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Development of service brands for patients
We develop your tailored service brand based on your individual requirements and those of your patients. From the brand core,…
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