Omnichannel Care Centre (patient)
With a professional Omnichannel Care Centre, you are offering your patients a modern service. No long waiting times for standard…
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Chatbot
- Avatar as a virtual point of contact
- Real-time service outside your personal availability time slots
- Optimal user experience and improvement of the user journey
An avatar acting as a personal point of contact can cleverly complement your web offering and range of personal services. Our chatbots offer answers in real time, around the clock. With the help of an intelligently designed data structure, we enable your chatbot to give helpful and even humorous answers.
Whether as a programmed communication structure or AI, we will be happy to advise you as to which technical infrastructure is appropriate for your project. We design an appealing avatar and develop a patient-centric communication package so that your chatbot can provide a useful answer to most standard questions. Search results on specific topics can be integrated into the chatbot and users can be guided intuitively to the desired content. This improves the user journey considerably.
The chat histories are stored in compliance with data protection regulations and screened pursuant to your PVG guidelines. Our reports also provide valuable insight into the needs of your target group. We support you in the continuous training of the bot and the improvement of its reactions.
Feel free to ask us how a chatbot can improve your digital services!
A selection from our range of services
- Continuous training of the bot by screening the chat history
- Avatar as a virtual point of contact
- Screening of chat histories in accordance with current PVG guidelines
- Versatile tracking options
- Development and replenishment of a patient-centric wording
- Valuable insights about your target group
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