Omnichannel mystery testing

Process-optimising testing of your customer communication on all channels
  • Objective measurement of service quality
  • Detailed reporting of the results
  • Ensuring quality standards and the sustainable optimisation of customer contacts

Customers are the toughest critics of any company. Our mystery tests provide you with direct insight into how the customer experiences the service you offer. We measure the perceived service quality and compare it with your quality standards. Our detailed reports provide you with regular key performance indicators (KPI). These insights highlight strengths, weaknesses and development potential and can, therefore, form the basis for process optimisation in your customer management. This allows customer satisfaction to be improved in a targeted and sustainable way.

We scrutinise all desired touchpoints for their quality. Beginning with your quality policy, we then determine target-oriented KPIs, in order to objectively evaluate customer contacts. We test your greeting and closing formula, your compliance with guidelines and dialogue procedures, your soft skills, the accuracy of information, compliance with legal requirements, as well as stress situations involving, for example, complaints, dealing with angry customers and much more.

Our mystery testers possess extensive process knowledge and empathy and are thoroughly prepared for the tests with authentic personas and detailed briefings on the processes and quality objectives. This enables us to realistically record and evaluate your service performance.

For further information, feel free to get in touch!

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A selection from our range of services
  • Individual consulting, needs analysis and conceptualisation
  • Tests carried out by experienced customer supervisors
  • Careful documentation and detailed evaluation
  • Visualising the sources of improvement potential
  • Derivation of recommendations for action to increase quality
  • Tests on all desired channels
  • Testing of foreign language offers

And the matching products from us

  • Audimedes - Direct contact with a contact person


    Get to know our experienced experts


  • Audimedes - Find out more about our values ​​and promises

    Our service promise 

    Our customers can rely on us

  • Audimedes - Assured quality for the constant gold standard

    Quality management

    Quality is the most important consideration underpinning everything we do


We want you to feel that you are well looked after by us.

Discover more about how we proceed in projects and what advantages you can expect when working together.

Next Steps

Request further information!

Do you have any questions about one of our products or services? Would you like to get to know us as a potential partner for agency and other services? Or would you perhaps like more information material first?

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    Audimedes - Direct contact

    Would you like to contact us directly?

    We are personally available to you from Monday to Friday, from 8 am to 6 pm. We look forward to working with you!

    • +49 (0)551 499 71 100
    • +49 (0)551 499 71 200 (Fax)

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