Patient chat

Digital dialogue with patients via chat and messenger
  • Everyday communication without the waiting
  • Improving customer satisfaction
  • Compliant with the German Drug Advertising Act (HWG) and in line with data protection regulations

Digital communication is becoming increasingly important. Your patients want to get in touch with you on the road and in a hassle-free way. Offering the chance to chat, therefore, provides your patients with great added value in their customer service experience.

No long queues, being able to quickly ask a question on the fly, a direct and quick response to enquiries: These are just some of the benefits your patients will enjoy. We will also be happy to assist in the development of chat conversation guidelines to ensure optimum chat conversation quality.

We always work in accordance with the German Drug Advertising Act (HWG) and in compliance with the General Data Protection Regulation (GDPR). Our chat histories are documented and screened for information deemed reportable.

Please contact us for further information!

Get in touch now!

A selection from our range of services
  • Processing of reportable information
  • Provision of a validated patient database
  • Integration into your website or app
  • Multilingual chats on request
  • Customised reporting
  • Expert chat on various topics
  • Individual development of interview guidelines

And the matching products from us

  • Audimedes - Direct contact with a contact person


    Get to know our experienced experts


  • Audimedes - Find out more about our values ​​and promises

    Our service promise 

    Our customers can rely on us

  • Audimedes - Assured quality for the constant gold standard

    Quality management

    Quality is the most important consideration underpinning everything we do


We want you to feel that you are well looked after by us.

Discover more about how we proceed in projects and what advantages you can expect when working together.

Next Steps

Request further information!

Do you have any questions about one of our products or services? Would you like to get to know us as a potential partner for agency and other services? Or would you perhaps like more information material first?

We will gladly be in touch with you immediately!

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    Audimedes - Direct contact

    Would you like to contact us directly?

    We are personally available to you from Monday to Friday, from 8 am to 6 pm. We look forward to working with you!

    • +49 (0)551 499 71 100
    • +49 (0)551 499 71 200 (Fax)

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