Digital communication is becoming increasingly important. Your patients want to get in touch with you on the road and in a hassle-free way. Offering the chance to chat, therefore, provides your patients with great added value in their customer service experience.
No long queues, being able to quickly ask a question on the fly, a direct and quick response to enquiries: These are just some of the benefits your patients will enjoy. We will also be happy to assist in the development of chat conversation guidelines to ensure optimum chat conversation quality.
We always work in accordance with the German Drug Advertising Act (HWG) and in compliance with the General Data Protection Regulation (GDPR). Our chat histories are documented and screened for information deemed reportable.
- Processing of reportable information
- Provision of a validated patient database
- Integration into your website or app
- Multilingual chats on request
- Customised reporting
- Expert chat on various topics
- Individual development of interview guidelines