To support your medical and scientific office-based staff, we process the Medical Information Requests (MIR) sent to your company by doctors, pharmacists and patients. In addition to Request Management and the reliable distribution to the right points of contact in your company, we also offer the development of response letters, all based on the latest knowledge and in accordance with the agreed sources.
All incoming enquiries will be screened for potentially notifiable information, before being filtered and forwarded to your designated contacts to ensure pharmacovigilance compliance. On request, we develop standard responses for regularly recurring requests.
When concerning non-standard requests, we can, if you wish, draw up response proposals for you, which only need to be approved by you. We then handle the written mediation. Outsourcing the Medical Information Request process can save a considerable amount of time for your office staff.
- Regular revision of the standard response letters to current data
- Email management and letter shop
- Intensive literature research
- Medical-scientific recording of responses
- Timely processing of potential pharmacovigilance-relevant notifications
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