To inspire customers, expectations must be met and, ideally, exceeded. As part of our Customer Service Consulting, we analyse your existing service portfolio, review all touchpoints for brand consistency and customer experience and advise you on your optimisation potential.
How must a contact be designed so that customers leave satisfied? How should questions be asked so that customers can answer them? How are needs addressed and met? We analyse your processes and choice of wording and thus create the possibility for a sustainable improvement in the customer relationship. This requires properly implemented service processes, as well as binding and comprehensible guidelines for all employees. We check and optimise your customer journey at all its decisive touch points. We will be happy to support you in making your projects more customer-friendly.
- Comprehensive analyses of the target group and their needs
- Optimisation of existing processes and wordings
- Advice on the customer-friendly implementation of your new project plans
- Coaching your employees in good customer service practice