Omnichannel mystery testing
Customers are the toughest critics of any company. Our mystery tests provide you with direct insight into how the customer…
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Customer service consulting
- Intensive analysis of your service portfolio
- Specific optimisation proposals for existing services
- Sustainable bolstering of customer satisfaction
To inspire customers, expectations must be met and, ideally, exceeded. As part of our Customer Service Consulting, we analyse your existing service portfolio, review all touchpoints for brand consistency and customer experience and advise you on your optimisation potential.
How must a contact be designed so that customers leave satisfied? How should questions be asked so that customers can answer them? How are needs addressed and met? We analyse your processes and choice of wording and thus create the possibility for a sustainable improvement in the customer relationship. This requires properly implemented service processes, as well as binding and comprehensible guidelines for all employees. We check and optimise your customer journey at all its decisive touch points. We will be happy to support you in making your projects more customer-friendly.
A selection from our range of services
- Comprehensive analyses of the target group and their needs
- Optimisation of existing processes and wordings
- Advice on the customer-friendly implementation of your new project plans
- Coaching your employees in good customer service practice
And the matching products from us
