Customer service consulting

Audimedes - We realise your customer service visions
  • Intensive analysis of your service portfolio
  • Specific optimisation proposals for existing services
  • Sustainable bolstering of customer satisfaction

To inspire customers, expectations must be met and, ideally, exceeded. As part of our Customer Service Consulting, we analyse your existing service portfolio, review all touchpoints for brand consistency and customer experience and advise you on your optimisation potential.

How must a contact be designed so that customers leave satisfied? How should questions be asked so that customers can answer them? How are needs addressed and met? We analyse your processes and choice of wording and thus create the possibility for a sustainable improvement in the customer relationship. This requires properly implemented service processes, as well as binding and comprehensible guidelines for all employees. We check and optimise your customer journey at all its decisive touch points. We will be happy to support you in making your projects more customer-friendly.

Please contact us for further information!

Get in touch now!


A selection from our range of services
  • Comprehensive analyses of the target group and their needs
  • Optimisation of existing processes and wordings
  • Advice on the customer-friendly implementation of your new project plans
  • Coaching your employees in good customer service practice

And the matching products from us

  • Audimedes - Direct contact with a contact person


    Get to know our experienced experts


  • Audimedes - Find out more about our values ​​and promises

    Our service promise 

    Our customers can rely on us

  • Audimedes - Assured quality for the constant gold standard

    Quality management

    Quality is the most important consideration underpinning everything we do


We want you to feel that you are well looked after by us.

Discover more about how we proceed in projects and what advantages you can expect when working together.

Next Steps

Request further information!

Do you have any questions about one of our products or services? Would you like to get to know us as a potential partner for agency and other services? Or would you perhaps like more information material first?

We will gladly be in touch with you immediately!

    * Boxes marked with an asterisk are mandatory.

    Audimedes - Direct contact

    Would you like to contact us directly?

    We are personally available to you from Monday to Friday, from 8 am to 6 pm. We look forward to working with you!

    • +49 (0)551 499 71 100
    • +49 (0)551 499 71 200 (Fax)

    Our website uses cookies

    We use cookies on the Audimedes GmbH website (see legal notice) to continously optimize it and improve your user experience. You can find detailed information on this in our data protection policy. You can revise your consent at any time via the same page. By continuing to use the website, you agree to the use of cookies to a selected extent.

    We use these cookies: