Social media listening
Social media listening offers the advantage of being able to align your future measures with the real needs of your…
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Patient surveys and interviews
- Quantitative or qualitative surveys
- Interviews across all channels or in person on-site
- Patient-centric conceptualisation and expert evaluation
For larger investments or when working with sensitive issues, valid information is the basis for a rational and sustainable decision. Our patient surveys and interviews can provide valuable insight to support your strategic alignment and planning.
We offer a wide range of services for patient surveys on the broadest range of channels. Our decades of experience in patient communication enable us to create precise and target group-centric concepts. This enables us to record the wishes, interests, issues and goals of the various patient groups.
When designing patient interviews, it is always necessary to take into account possible human limitations. We will be happy to advise you on how these interviews can be designed without systematically excluding patient groups or influencing their answers. For example, we can help you to have people with motor disabilities take part in written surveys, or design questionnaires in such a way that they are not perceived as either judgemental or stigmatising.
Are you interested in our patient surveys and interviews? Please feel free to contact us.
A selection from our range of services
- Surveys: Online (CAWI), Written (PAPI), Telephone (CATI), Personal (CAPI)
- In-depth interviews
- Group discussions
- Needs assessment
- Conceptualisation and execution
- Statistical and content evaluation as well as the derivation of recommendations for action
- Pharmacovigilance screening
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Customer service consulting
To inspire customers, expectations must be met and, ideally, exceeded. As part of our Customer Service Consulting, we analyse your…
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Development of service brands for patients
We develop your tailored service brand based on your individual requirements and those of your patients. From the brand core,…
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