Various communication projects with patients, relatives or medical professionals require the careful medical documentation of all reports regarding potential adverse events. Our experienced and seasoned team of experts checks, processes and monitors all submissions for their completeness, consistency and validity, and transmits these data packages in such a way that they can be seamlessly processed by your pharmacovigilance management team.
All reports that come to our attention are immediately recorded, processed according to your SOPs and delivered on time. We handle the documentation of all adverse events relating to therapeutics or medical devices, process product complaints, pregnancies and other spontaneous cases according to your specifications, while also taking care of any follow-up procedures.
Our medical documentation is underpinned by a highly developed quality assurance system and operates strictly in accordance with all legal requirements. Naturally, employees are bound by the principles of good documentation practice, data protection guidelines and confidentiality. Regular intensive training ensures that our high quality standards are upheld.
- Continuous intensive training and further education
- Tried-and-tested quality controls, routine monitoring and security mechanisms
- Monitoring of various communication channels
- Seamless adaptation to the customer’s workflow
- Regularly maintained knowledge databases