Conceptualisation of an Omnichannel Field Force

We design a tailor-made Omnichannel Field Force Support for you which supports your field service teams in their support efforts for doctors, pharmacists or other medical personnel. Whether as an appointment service for on-site visits, the mediation of medical information requests, the procurement and distribution of information or, if desired, content management via various channels. If your sales force is unavailable at short notice, your customers can speak to a competent, service-oriented point of contact who will mediate regarding the enquiry at hand straight away, and who will reliably inform your field service team about every step.

Our concepts are always tailored to the needs of your field service team. The aim is to relieve the workload on your field service team, thereby allowing them to concentrate on the most important tasks. Your customers benefit from an even faster and more efficient level of service.

On request, we proactively address individual groups of doctors with whom we, so far, have only been able to maintain less close contact, e.g. in rural areas. Together we define individual contact routes to this end, and along the channels desired by medical professionals.