Conceptualisation of an Omnichannel Field Force

Conceptualisation of support services for your field service
  • Customised support for your sales force
  • Added value thanks to simple, fast and reliable information processing and the coordination of field staff requests and customer requirements
  • On-demand proactive communication with medical professionals and content management

We design a tailor-made Omnichannel Field Force Support for you which supports your field service teams in their support efforts for doctors, pharmacists or other medical personnel. Whether as an appointment service for on-site visits, the mediation of medical information requests, the procurement and distribution of information or, if desired, content management via various channels. If your sales force is unavailable at short notice, your customers can speak to a competent, service-oriented point of contact who will mediate regarding the enquiry at hand straight away, and who will reliably inform your field service team about every step.

Our concepts are always tailored to the needs of your field service team. The aim is to relieve the workload on your field service team, thereby allowing them to concentrate on the most important tasks. Your customers benefit from an even faster and more efficient level of service.

On request, we proactively address individual groups of doctors with whom we, so far, have only been able to maintain less close contact, e.g. in rural areas. Together we define individual contact routes to this end, and along the channels desired by medical professionals.

Do you want to exploit the maximum potential and look after your customers efficiently on all channels? Contact us for the conceptualisation of an Omnichannel Field Force Support!

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A selection from our range of services
  • Comprehensive analyses of the needs of your field service team and your target groups
  • Conceptualisation in close coordination with your office-based and field service teams
  • Optimisation and streamlining of processes
  • Conceptualisation of individual contact routes and campaigns

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