We support you in creating your own community management. Our services comprise the conceptualisation and production of virtual communities in online forums, on product and company sites, as well as company profiles on social networks. A convincing content strategy includes content planning and production, based on your strategic goals and in line with both your corporate identity and corporate behaviour. We carry out the successful distribution of content through our effective content distribution concept.
We develop tailor-made content following a prior analysis of your needs. Our aim is to share your messages with users and make common interests and topics available to the community. The interaction with community subjects according to customer guidelines is of great importance to us. Our communication with the community is always transparent and takes places on an equal footing. Empathy, friendliness, active listening and interaction with users characterise our communication across all channels.
The timely reporting of all adverse events is carried out by our trained specialist staff. We reliably manage, monitor and moderate all kinds of activities based on our many years of experience.
- The conceptualisation and production of virtual communities on health issues (in particular, online forums, product/company sites & profiles on social networks)
- Insights through individual social media listening and monitoring
- Real-time, 24/7 interaction
- Interaction in various foreign languages at a native speaker level
- Image research and graphic preparation
- Evaluation and optimisation of measures
- Content distribution
- Monitoring and moderation of activities