Omnichannel Care Centre (patient)

24-hour patient service on all communication channels
  • Cutting-edge technical infrastructure
  • A service-oriented team of experts
  • Explaining health issues using clear, jargon-free language

With a professional Omnichannel Care Centre, you are offering your patients a modern service. No long waiting times for standard questions to be answered and a friendly point of contact who takes the time to address your patients’ concerns: We address complex medical questions in a competent and empathic manner, and in a way that is suitable for non-professionals to understand. Your patients will receive sound information on all questions concerning health and illness. If desired, further processes, such as the dispatch of service materials, can be triggered.

At times, patients are afraid to ask all the questions they have during a doctor’s consultation, or would like additional information about a prescribed therapy or medication afterwards. Others would like to talk about their emotional state as part of an illness management process. A competent point of contact helps your patients to clarify individual uncertainties and any questions they may have.

According to your specifications, we will inform the patients by means of a so-called “wording” that is agreed with you. We also properly document and process all pharmacovigilance-related content.

A competent service hotline bolsters your customers’ loyalty. You too can benefit from this, thereby creating a great calling card for your company and its reputation.

Feel free to contact us for further information!

Get in touch now!

A selection from our range of services
  • Service times as per your wishes and needs
  • Top-notch contact via all channels
  • Available 24/7 on request
  • Quick callback service
  • Multilingual contact options
  • Intensive and regular training for employees

And the matching products from us

  • Audimedes - Direct contact with a contact person


    Get to know our experienced experts


  • Audimedes - Find out more about our values ​​and promises

    Our service promise 

    Our customers can rely on us

  • Audimedes - Assured quality for the constant gold standard

    Quality management

    Quality is the most important consideration underpinning everything we do


We want you to feel that you are well looked after by us.

Discover more about how we proceed in projects and what advantages you can expect when working together.

Next Steps

Request further information!

Do you have any questions about one of our products or services? Would you like to get to know us as a potential partner for agency and other services? Or would you perhaps like more information material first?

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    Audimedes - Direct contact

    Would you like to contact us directly?

    We are personally available to you from Monday to Friday, from 8 am to 6 pm. We look forward to working with you!

    • +49 (0)551 499 71 100
    • +49 (0)551 499 71 200 (Fax)

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