We offer a competent and courteous Omnichannel service as a qualified initial point of contact for healthcare professionals. Your doctors, pharmacists and other healthcare professionals receive fast, uncomplicated information and services from us, such as the rapid dispatch of information material.
Whether it concerns a standard enquiry or complaints management: Our carefully trained team provides reliable information in accordance with your communication specifications and mediates any individual concerns and questions without delay. In doing so, every customer receives tailored support with the aim of securing and increasing their long-term satisfaction.
All incoming pharmacovigilance-relevant information is documented and processed by us in a timely and professional manner. If desired, we can provide you with regular reports on the content of incoming enquiries from your customers and submit proposals on how your services for healthcare professionals could be further improved.
Please contact us about our outstanding Omnichannel services for healthcare professionals!
- Professional processing of pharmacovigilance-relevant content
- Service times according to your wishes
- Uncomplicated accessibility on the channels desired by the target group
- Cutting-edge technical infrastructure
- Reporting in line with your needs and requirements
- Intensive and regular training for employees
And the matching products from us
We handle your reliable and fast mailing operation to members of the healthcare professional world (HCP), such as doctors or…Read More