Omnichannel services (for healthcare professionals)

Cross-channel services for medical professionals
  • Service-oriented communication with medical staff
  • Reliable information and documentation
  • Accessible via the latest technology across all desired channels

We offer a competent and courteous Omnichannel service as a qualified initial point of contact for healthcare professionals. Your doctors, pharmacists and other healthcare professionals receive fast, uncomplicated information and services from us, such as the rapid dispatch of information material.

Whether it concerns a standard enquiry or complaints management: Our carefully trained team provides reliable information in accordance with your communication specifications and mediates any individual concerns and questions without delay. In doing so, every customer receives tailored support with the aim of securing and increasing their long-term satisfaction.

All incoming pharmacovigilance-relevant information is documented and processed by us in a timely and professional manner. If desired, we can provide you with regular reports on the content of incoming enquiries from your customers and submit proposals on how your services for healthcare professionals could be further improved.

Please contact us about our outstanding Omnichannel services for healthcare professionals!

Get in touch now!

A selection from our range of services
  • Professional processing of pharmacovigilance-relevant content
  • Service times according to your wishes
  • Uncomplicated accessibility on the channels desired by the target group
  • Cutting-edge technical infrastructure
  • Reporting in line with your needs and requirements
  • Intensive and regular training for employees

And the matching products from us

  • Audimedes - Direct contact with a contact person


    Get to know our experienced experts


  • Audimedes - Find out more about our values ​​and promises

    Our service promise 

    Our customers can rely on us

  • Audimedes - Assured quality for the constant gold standard

    Quality management

    Quality is the most important consideration underpinning everything we do


We want you to feel that you are well looked after by us.

Discover more about how we proceed in projects and what advantages you can expect when working together.

Next Steps

Request further information!

Do you have any questions about one of our products or services? Would you like to get to know us as a potential partner for agency and other services? Or would you perhaps like more information material first?

We will gladly be in touch with you immediately!

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    Audimedes - Direct contact

    Would you like to contact us directly?

    We are personally available to you from Monday to Friday, from 8 am to 6 pm. We look forward to working with you!

    • +49 (0)551 499 71 100
    • +49 (0)551 499 71 200 (Fax)

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