Omnichannel services (for healthcare professionals)

We offer a competent and courteous Omnichannel service as a qualified initial point of contact for healthcare professionals. Your doctors, pharmacists and other healthcare professionals receive fast, uncomplicated information and services from us, such as the rapid dispatch of information material.

Whether it concerns a standard enquiry or complaints management: Our carefully trained team provides reliable information in accordance with your communication specifications and mediates any individual concerns and questions without delay. In doing so, every customer receives tailored support with the aim of securing and increasing their long-term satisfaction.

All incoming pharmacovigilance-relevant information is documented and processed by us in a timely and professional manner. If desired, we can provide you with regular reports on the content of incoming enquiries from your customers and submit proposals on how your services for healthcare professionals could be further improved.