Omnichannel services (for healthcare professionals)
We offer a competent and courteous Omnichannel service as a qualified initial point of contact for healthcare professionals. Your doctors,…
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24/7 On-call service
- 24 hour-availability for your target groups
- First-class information service – including on Sundays and public holidays
- Compliance with statutory reporting deadlines – including escalation management
In addition to our Medical Information Services for patients and healthcare professionals, we also offer an on-call service. On request, this service can be reached 24 hours a day, seven days a week, so that your target group has a competent point of contact for all questions and concerns at any given time.
If you want to ensure availability, e.g. for branches in other time zones, we offer customised in-house support with dedicated escalation management.
The adherence of your patients can be further improved if a reliable point of contact is available for questions around the clock. The on-call service gives patients a feeling of security and can thus provide short-term support when various concerns arise. It goes without saying that all pharmacovigilance-relevant content is documented, processed and delivered by us on time.
Feel free to get in touch to discuss your individual on-call service package!
A selection from our range of services
- On-call service around the clock, every day of the year
- Service available in English on request
- Compliance with statutory reporting deadlines (pharmacovigilance)
- Careful documentation and evaluation of dialogues
- Limited time slots also possible
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