We offer a competent and courteous Omnichannel service as a qualified initial point of contact for healthcare professionals. Your doctors,…Read More
In addition to our Medical Information Services for patients and healthcare professionals, we also offer an on-call service. On request, this service can be reached 24 hours a day, seven days a week, so that your target group has a competent point of contact for all questions and concerns at any given time.
If you want to ensure availability, e.g. for branches in other time zones, we offer customised in-house support with dedicated escalation management.
The adherence of your patients can be further improved if a reliable point of contact is available for questions around the clock. The on-call service gives patients a feeling of security and can thus provide short-term support when various concerns arise. It goes without saying that all pharmacovigilance-relevant content is documented, processed and delivered by us on time.
- On-call service around the clock, every day of the year
- Service available in English on request
- Compliance with statutory reporting deadlines (pharmacovigilance)
- Careful documentation and evaluation of dialogues
- Limited time slots also possible